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SUMMARY:Measuring What Matters: Customer\, Market & Workforce Metrics
DESCRIPTION:Distributors must measure customer expectations\, market movement\, and workforce performance with greater accuracy to guide decisions in a volatile environment. \nThis session presents measurement frameworks for capturing customer sentiment\, evaluating demand signals\, and assessing workforce productivity — with examples from successful distributors. \nKey Takeaways \n\nKPIs most relevant for 2026 performance\nAccurate methods for measuring customer satisfaction\nHow to track and interpret market-demand changes\nWorkforce metrics that improve accountability\nHow leaders operationalize measurement across teams\n\nJoin Us \nAttend to strengthen the insights guiding your decisions.
URL:https://archive.distributionstrategy.com/event/measuring-what-matters-customer-market-workforce-metrics/
CATEGORIES:Upcoming Program
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SUMMARY:Wholesale Change
DESCRIPTION:What Changed This Month and Why It Matters to Distributors \nWholesale Change delivers expert\, no-nonsense analysis of the forces shaping wholesale distribution—grounded in decades of reporting\, research\, and hands-on work with distributors\, technology firms\, manufacturers\, and investors. \nThis month’s episode focuses on two things distributors need to understand right now: \nThis Month’s Focus \n\n The most important developments in the distribution industry this month\nWe cut through headlines to examine the economic\, operational\, and technology signals that actually matter—what changed\, why it matters\, and how it may affect distributor decision-making.\n New AI research and real-world adoption signals\nA practical discussion of recently released AI survey findings and research—what distributors are really doing with AI\, where progress is happening\, and where expectations still exceed reality.\n\nThe Monthly Panel \nEach month\, Wholesale Change brings together three experienced industry observers with distinct but complementary perspectives: \n\nIan Heller\, Co-Founder and Chief Strategy Officer of Distribution Strategy Group\, expert in distributor strategy\, sales effectiveness\, and customer experience with more than 30 years of leadership in wholesale distribution and digital transformation. With senior executive experience at four publicly held distributors\, Ian brings a deep operating background to every discussion.\n\n\nJonathan Bein\, Ph.D.\, Co-Founder and Managing Partner of Distribution Strategy Group and a top authority on technology\, advanced analytics\, and customer experience strategy. Jonathan holds a Ph.D. in Computer Science with a focus in AI. He’s worked with many leading distributors to help them craft their technology\, AI and business strategies and he leverages that expertise to decode the signals that matter to you.\nMark Brohan\, veteran B2B journalist and distribution industry commentator with decades of experience covering wholesale distribution and manufacturing. For decades\, decision makers have turned to Mark Brohan to understand trends and learn about the latest industry developments\, news and rumors. Mark uses his extensive insider network to cover breaking news and predictions about what’s going to happen next.\n\nWhy Attend \n\nStay current without chasing headlines\nUnderstand what changed this month and why it matters\nHear informed\, grounded perspectives—not speculation\nLeave with clearer context for strategic and operational decisions
URL:https://archive.distributionstrategy.com/event/wholesale-change-26/
CATEGORIES:Upcoming Program
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