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SUMMARY:Distributor CRM and Sales Analytics: Using Data and Technology to Win
DESCRIPTION:Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results\, it’s not universal and it’s often applied inconsistently or infrequently.   \nIn this webinar\, DSG Managing Partner\, Jonathan Bein will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.   \nIf outside sales reps are an important part of your demand generation and customer management strategy\, don’t miss this event. Join us on May 1\, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
URL:https://archive.distributionstrategy.com/event/breakthrough-sales-coaching-with-gap-analysis/
CATEGORIES:On-Demand Program
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DTSTART;TZID=America/New_York:20240508T120000
DTEND;TZID=America/New_York:20240508T130000
DTSTAMP:20260415T001930
CREATED:20240315T165854Z
LAST-MODIFIED:20241017T162434Z
UID:5725-1715169600-1715173200@archive.distributionstrategy.com
SUMMARY:Wholesale Change: Unlocking the Power of AI - A Case Study with Millcraft
DESCRIPTION:Can AI truly make a real-world difference\, today\, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.  \nJoin us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein\, Ph.D. when we’ll welcome our guest Travis Mlakar\, president of Millcraft. Learn how Travis incorporated AI to make a significant difference\, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI\, Travis will be optimizing cross selling\, supply\, and other areas for ready for advancement.  
URL:https://archive.distributionstrategy.com/event/wholesale-change-unlocking-the-power-of-ai-a-case-study-with-millcraft/
CATEGORIES:Wholesale Change Show
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DTSTART;TZID=America/New_York:20240515T120000
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DTSTAMP:20260415T001930
CREATED:20240408T150002Z
LAST-MODIFIED:20250902T225013Z
UID:5835-1715774400-1715778000@archive.distributionstrategy.com
SUMMARY:State of Customer Experience in Distribution
DESCRIPTION:Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional\, personalized experience across all channels. In today’s competitive landscape\, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.  \nJoin our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry\, the webcast will dive into leveraging data to understand customer needs.  \nBenchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.  \nUnlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.  \nBuilding a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.  \nRegister today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
URL:https://archive.distributionstrategy.com/event/state-of-customer-experience-in-distribution/
CATEGORIES:On-Demand Program
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DTSTART;TZID=America/New_York:20240522T120000
DTEND;TZID=America/New_York:20240522T130000
DTSTAMP:20260415T001930
CREATED:20240408T162035Z
LAST-MODIFIED:20250902T225108Z
UID:5837-1716379200-1716382800@archive.distributionstrategy.com
SUMMARY:Technology Leader Panel: Practical Technology Strategies: How to Maximize Profits and Drive Efficiencies
DESCRIPTION:Join us for a panel discussion Practical Technology Strategies: How to Maximize Profits and Drive Efficiencies\, May 22 at 9 PT/12 ET\, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency\, customer satisfaction and bottom-line results.  \nJoin us to hear practical insights and real use cases for driving greater efficiencies in:  \n\nSales \nCustomer service \nInventory management \nSupply chain \nAnd more! \n\nOur panel of tech experts – all with long histories serving distributors – will also talk about how AI can drive greater efficiencies. And they will share how to evaluate the ROI of technology when used strategically for bottom-line benefits.  \nDon’t miss this conversation. If you can’t make it\, register anyway and we’ll send you a link to the conversation to watch on-demand. 
URL:https://archive.distributionstrategy.com/event/technology-leader-panel-boosting-your-profits-with-technology/
CATEGORIES:On-Demand Program
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